Loyal customers being 'ripped off' across five sectors, study finds

Citizens Advice files super-complaint in bid to end ‘systematic scam’ by banks, insurers and mobile phone companies

Loyal customers of mobile phone and broadband operators, banks and insurers are being ripped off to the tune of £4bn a year – or as much as £877 per person – according to Citizens Advice, which has lodged a “super-complaint” with the competition watchdog.

The charity said customers who stayed with their utility providers were being unfairly overcharged and that measures must be taken to end “this systematic scam”.

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from The Guardian https://ift.tt/2xIaonM

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