Ofgen says suppliers must return final credit balance within 10 working days
Gas and electricity customers are set to automatically receive compensation if their supplier fails to hand back their final credit balance within 10 working days.
Under the new Ofgem rules, which started on 1 May, customers will also be entitled to compensation of up to £120 for so-called “erroneous switches”, where they are mistakenly switched to the wrong supplier.
Continue reading...from The Guardian http://bit.ly/2LiyfDD
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